Dr. Mohammad Sultan Ahmad Ansari

Biography
Dr. Mohammad Sultan Ahmad Ansari is Assistant Professor in Business and Economics department. He has a Doctorate in Operation Management from Aligarh Muslim University, Master of Engineering from University of Allahabad and MBA. He is also a certified Project Management Professional from Project Management Institute, Pennsylvania, USA. 
He is having more than 10 years teaching experience with premier universities in Oman and India and 20 years of industrial experience at leadership position with Omantel, Reliance Telecom and State Bank of India (Probationary Officer). He represented at several International Conferences and having published several research papers in international journals. He has been reviewer for International Journal of Quality & Reliability Management, Emerald Insight.

Teaching / Training Interests
Project Management, Strategic Management, Operation Management, Organizational Behavior, Entrepreneurship, Managerial Economics

Research Areas
Service Profit Chain, Operation Management, Emotional Intelligence, Customer Satisfaction

Select Publications

• Ansari. M.S.A., J. A. Farooquie., S. M. Gattoufi., (2018), Emotional Intelligence and Extended Service Profit Chain in Telecom Industry in Oman – An Empirical Validation, International Business Research, Vol. 11, No. 3; 2018
• Ansari. M.S.A., J. A. Farooquie., S. M. Gattoufi., (2016), Assessing the Impact of Service Quality on Customers and Operators: Empirical Study, International Journal of Business and Management, Vol. 11, No. 9; 2016, pp 207-207
• Ansari. M.S.A., J. A. Farooquie., S. M. Gattoufi., (2016), Does Emotional Intelligence Influence Employees, Customers and Operational Efficiency? An Empirical Validation, International Journal of Marketing Studies, Vol. 8, No. 6, pp 77-88